Shipping policy

We want your Mood Gardener order to arrive safely and with as little fuss as possible. Here’s what to expect after you place your order.

Processing Times

Orders are typically packed and shipped within 1–2 business days. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Orders are shipped from Springfield, Illinois.

Shipping Within the United States

Orders are shipped via USPS.

Shipping costs are calculated at checkout based on your order and delivery address. Orders of $60 or more qualify for free shipping.

Please note that estimated delivery dates provided by USPS are estimates and may be affected by holidays, weather, or other carrier delays.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking information so you can follow its progress.

Tracking information may take some time to update after you receive your shipping confirmation.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error after ordering, contact us at customerservice@moodgardener.com as soon as possible. If your order has not yet shipped, we’ll do our best to update the address.

Once an order has shipped, we may not be able to change or redirect it.

Lost, Delayed, or Missing Packages

If your tracking shows that your package is still in transit but appears to be delayed, please allow additional time for USPS to complete delivery.

If your package is marked as delivered but you can’t locate it, please check around your delivery location and with other members of your household. If you still can’t locate it after 1 day, contact us at customerservice@moodgardener.com.

For packages that appear to be lost in transit, contact us and we’ll help you determine the next step.

Damaged Orders

If your order arrives damaged, please contact us at customerservice@moodgardener.com within 2 days of delivery and include your order number and photos of the damaged item and packaging.

We’ll review the issue and let you know the next step.

Returns

If you’re not satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, decks must be new and unused.

To start a return, email customerservice@moodgardener.com with your order number and the item you’d like to return. We’ll provide instructions for returning your order.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once we receive your return, we’ll inspect the item and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Original shipping charges and return shipping costs are not refundable.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

International Shipping

We currently ship only within the United States.

Questions?

If you have a question about shipping, returns, refunds, or your order, contact us at customerservice@moodgardener.com.

We’re happy to help!